FAQs
Find answers to common questions about delivery, payment, in-store pickup, returns, and shopping with us.
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Need Help?
If you have a question or need assistance with your order, please contact us through our Contact Us page or visit our physical store in Aleppo.
Orders & Delivery
Do you have a physical store?
Yes. You can visit our store in Aleppo to shop, pick up your order, or return eligible items.
Where do you deliver?
We currently deliver within Aleppo.
How long does delivery take?
Orders are usually delivered within 24–48 hours.
How much does delivery cost?
Delivery is free for orders over USD 50. For orders under USD 50, a USD 6 delivery fee applies.
What payment methods do you accept?
We currently accept Cash on Delivery.
Can I pick up my order from the store?
Yes. Select In-Store Pickup when available. Your order is usually ready within 24 hours.
How will I know when my order is ready for pickup?
We will notify you once your order is ready to collect.
Returns & Store
Can I return an online order in store?
Yes. Eligible online purchases can be returned in store within 7 days of receiving your order.
What condition must the item be in for a return?
The item must be unworn, unused, with its original tags and packaging. Please also bring your receipt or proof of purchase.
Are any items non-returnable?
Yes. For hygiene reasons, hosiery, underwear, bikinis, bottoms, swimming pants, personalized items, and gift cards cannot be returned.
Can I exchange an item?
Exchanges are currently unavailable. You may return an eligible item according to our return policy and place a new order.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order so we can review the issue and resolve it.
Can I check product availability in the physical store?
Online and in-store availability may differ. Please contact us if you would like to confirm an item’s availability before visiting.
Can online prices and promotions differ from the store?
Some promotions or prices may be exclusive to the website or physical store. The applicable price will be shown at the time of purchase.
Can I cancel my order?
If your order has not yet been prepared or dispatched, please contact us as soon as possible and we will try to cancel it.
How can I contact you?
You can contact us through the details listed on our Contact Us page or visit our physical store in Aleppo.
Still have questions?